Resident FAQs

Rent is due on the 1st of every month. Rent is late after the 5th of every month. Please refer to your lease for details about late fees.

Generally, if a resident wants to terminate the lease early, lease terms allow for a lease assignment for a fee of 1 month’s rent or $1000, whichever amount is greater. You would still be responsible for the lease and rent until a new tenant is found. Please refer to your specific lease in regards to early termination of a lease agreement. If you need help please call the office. Above all, communicate about any issues so that we can all work together to find a solution that works for everyone.

Yes. Our goal is for you to return the property to us in the same condition as when we first leased it to you. We make deductions against the security deposit based on the unit’s condition at the time you moved-in, the condition at the time you moved-out, natural wear and tear, and the amount of time you’ve occupied the property.

To determine any tenant-related damage, our inspectors compare photos and notes taken at the time of your move-in with photos and notes taken at the time you move-out, along with using any annual inspections we may have as well.

Even if you’ve lived somewhere for years, you still maintain responsibility for leaving the property clean when you move-out.

We are always happy to discuss any security deposit deductions with you after you move-out.

You can pay rent online using your tenant portal, or you can pay at our office in person.

If you pay rent on our website via your resident portal, you may use your routing/checking number, credit card, or debit card.

Using your routing and checking account information is free. If you use a debit or credit card, a transaction fee is charged by the 3rd party payment processor — usually a percentage of your monthly rent.

If you pay at our office, you may also drop off a check or money order. Our office building also features a drop off slot to the left of the front door for afterhours’ payments. However, during office hours, please feel free to come into the office, say hello, and drop off your rent payment directly to us.

It depends, according to the property you’re leasing. Each property has a unique pet policy, and many properties do not allow pets. Please always disclose if you have a pet or if you are considering getting a pet. Fines will be imposed for any unauthorized pets discovered living at a property. If the property you’re leasing does allow pets, you must pay a $350 non-refundable pet fee per for each pet living with you. If you are applying for a property, the advertisement should state the pet policy.

If you already rent with us and want to know if your property allows pets, please reach out to us, and we will let you know.

Above all, you must treat your pet(s) for fleas. If you move-out with fleas in your unit or if fleas hatch in your unit in the coming weeks after you move-out, you will be responsible for fines and charges to remove fleas. This policy is very important to us because, when fleas inhabit a property at the time a new tenant moves in, they risk harming our new and developing relationship with that new tenant.

All leases are joint and several, meaning that any roommate changes, additions, or removals require all parties to agree and sign off on any changes. For any amendment there is a fee. Please refer to your lease for the specific fee.

No. We will provide our qualified vendors with a service order communicating the issue and providing them a key. Please be sure to let us know if inside your unit you have anything of which our qualified vendor should be aware—i.e., pets, a courtesy call, etc.

Yes, to a degree. If you use your resident to submit a maintenance request, then you will have the opportunity to request a few different days and times for the vendor to come by. We will make our best effort to accommodate your request, but we cannot guarantee that the vendor will be available on the day and at the time you requested. Generally, requested days and times need to be Monday through Friday, 9:30 AM to 4 PM.

1. Click here (insert link) to log into your resident portal and submit a maintenance request
2. Email us at Leasing@GoJoiner.com
3. Call us at 706-549-7371

As we just mentioned, we want to take the best possible care of the properties we manage. Our goal is to address every maintenance issue in a timely manner. Typically, repairs are made within 1 to 3 business days of you notifying us of your problem. If a maintenance issue has not been resolved within 1 to 3 business days, please reach out and let us know by emailing us atLeasing@GoJoiner.com or calling us at 706-549-7371.

We want to take care of the properties we manage.Our goal is to address every maintenance issue in a timely manner. Typically repairs happen within 1-3 business days. If a maintenance issue has not been resolved within 1-3 business days, please reach out and let us know. Email us at Leasing@GoJoiner.com or call us at 706-549-7371.

The after hours emergency line is 706-343-3189. We classify an emergency as anything that is a risk to safety or could cause significant damage to the structure or surrounding structures if not resolved immediately. We treat HVAC issues as emergencies during the hotter times of the year as well as the colder times of the year.

No. If the lockout occurs during business hours, please call the office at 706-549-7371, and we can open the your door for you. However, if your lockout occurs after hours, you will need to call a locksmith to open your door.