Owner FAQs

We disburse rent to owners around the 15th of every month, depending on the dates upon which weekends and holidays fall. We offer ACH direct deposits and can mail physical checks as needed. ACH direct deposit serves as the quickest means of getting your rental income. Physical checks are mailed out and will take longer to arrive to you. With you monthly disbursement, we issue monthly owner’s statements. Owner’s statements are typically published to your online portal, but we can also accommodate you with emailed or mailed statements upon request.

The owner’s statement is issued monthly and includes a breakdown of all income and expenses, along with the net proceeds. We can also mail or email owner statements to you upon request. For apartment complexes or portfolios of properties, we can offer additional reports as needed and agreed upon.

Annually in January, we also send a Year End Statement to assist with your tax preparation, along with a 1099 Tax Form reporting all the income received.

Yes. We can either make a direct deposit into your account, or we can send you a physical check, according to your preference.

We make paying rent easy for our residents. Rent can be paid through the tenant portal via banking/routing information, credit card, or debit card. Residents can also make payments at our office with a check or money order.

We typically sign annual leases for the properties we manage, which usually run from early August until mid-to-late July of the next year. Occasionally, we sign leases on a calendar year basis from early January until mid-December of the same year.

We collect one month’s rent as the security deposit.

We hold all security deposits in our trust accounts.

You do not sign the lease. We sign the lease on your behalf as the “Agent for the Owners.”. At any time, you may request a copy of the lease, any renewal reports, as well as any property inspection reports.

We manage single family homes, townhomes, condominiums, duplexes, triplexes, quadplexes, and apartment complexes. We also manage some light commercial offices and flex warehouse spaces. Finally, the properties we manage include both student-geared and non-student-geared properties.

Depending on the time of the year and the amount of work needed on your property before we advertise it to prospective tenants, we can typically get your property on-boarded and on the market within 10 days. If your property needs any work to make it ready for marketing and occupancy, it could take between two weeks and a month before we are able to start advertising it. June, July, and August are our busiest months of the year, and on-boarding properties can be more difficult during this time of the year, and thus take more time.

The Real Estate Brokerage License is held by Chris Joiner. All of our Property Managers are licensed Real Estate agents in Georgia.

Yes! There's nothing better than having your property manager help you in acquiring your investment. We do it all and are a full-service real estate company. We work with many primary home owners as well as investors. We are extraordinarily comprehensive in the real estate services we offer — we can manage and help you sell single family homes as primary homes or rental properties, townhomes/condominiums, duplexes, quadplexes, apartment complexes, and some light commercial offices.

We have an afterhours emergency number for tenants to reach us in case of an emergency. Otherwise, we are only available during office hours.

You can email us anytime, but we only monitor emails during business hours.

No. While we strongly believe in affordable and accessible housing, we do not serve this market.